With more than 1 million customers, Roxy Palace is one the biggest online casinos. The casino was founded in 2002. Great Britain is the heartland of Roxy Palace, but the operators have understood how to cover the entire European market in the past few years. In the meantime, Roxy Palace is known and successful in many European countries.
With the Malta gaming license, the operators of Roxy Palace show that they meet high requirements regarding seriousness and reliability. This EU-license is not granted to any casino operator. Nevertheless, there are also some negative aspects, such as the poor bonus conditions, the minimal range of payment methods for payouts and the bad accessibility of foreign language hotlines. More details regarding these will be given in this Roxy Palace casino review.
Roxy Palace Review – Selling Points at a glance
- Malta gaming license
- Up to $/€ 1,250 bonus for new customers
- Free hotline in the UK
- Reliable payouts
Screenshot of Roxy Palace
Roxy Palace Review: Bonus conditions are much criticized
The bonus conditions are the main theme of Roxy Palace reviews in most pertinent Internet forums. I fully understand these complaints, because the bonus requirements are not customer-friendly. A positive aspect is though, that there are no other complaints regarding this online casino. This means that the provider is serious on the whole. Nobody is forced to use the bonus. In addition, a Roxy Palace scam cannot be alleged, since the bonus conditions are disadvantageous, but they are not hidden from the customer. With better bonus requirements, ambitious online players would certainly improve their Roxy Palace rating.
Roxy Palace Bonus: Is Roxy Palace scam or safe?
A $/€ 1,250 bonus for new players outside of the UK is truly attractive, even if the bonus sums are spread over 6 deposits in total. The first four bonuses must each be played through within a week. This is not easy since the amount must be wagered 50 times at Roxy Palace. For new players in the UK, the welcome bonus amounts to a maximum of £ 350 and it is spread over 2 deposits. There is not time limit indicated for the UK welcome bonus and the playthrough requirements are: 25 times for the 1st deposit and 40 times for the second one. In any case, all these ambitious playthrough requirements must be met before a withdrawal can take. In the end, one can say that the bonuses at Roxy Palace are safe, since the bonus requirements are transparently shown. But this Roxy Palace review finds that the bonus offers are definitely not customer-friendly or attractive. Not to forget, Skykings Casino and the Spin Palace Casino have a bonus to offer as well.
Roxy Palace Payouts: Few payment methods but reliable processing
Is Roxy Palace safe? I have not found any indication, that there are payout problems at Roxy Palace. Even my personal Roxy Palace experiences lead to the conclusion that payouts are carried out reliably. However, a critical point is that there are only 3 payment methods accepted for withdrawals. Whoever is not registered with Neteller or Click2Pay, must receive their payouts by cheque. In this case, the processing time takes up many weeks and an unpleasantly high fee must be paid as well. However, as part of my Roxy Palace review I must mention in order to save Roxy Palace’s honor, that direct payouts are possible with Neteller. Since many online players are registered at Neteller, this explains why relatively few customers complain online about the lack of selection regarding payment methods. How well do other casinos handle payouts?
Check out our experiences with Stargames and Sunmaker.
Roxy Palace free: Into the casino without money
Roxy Palace can be used with play-money as well. A registration is unavoidable though at this online casino. But this is not really problematic, since the registration does not imply any commitments. For example, I tested Roxy Palace thoroughly in the play-money mode before making my first deposit, in order to get an impression of the micro-gaming software.
Roxy Palace Support: Free hotline within the UK
The free hotline in the UK is definitely a plus point for the Roxy Palace rating. In addition, the hotlines in English-speaking countries are available 24/7. This is important since most online players are active late in the evening or at night. The customer service is also available as live-chat and email support. All in all, the support staff at Roxy Palace is friendly but not necessarily experts. Nevertheless, I have always been able to solve my problems satisfactorily with the help of the support.
Roxy Palace really appeals to you? Then you will surely like my favorite casinos as well, since the quality of these top casinos is even better:
EuroGrand: If I were allowed to visit only one casino in the future, then I would definitely choose EuroGrand. In spite of intensive research, I was not able to find a single flaw at this online casino. Thereby I have been playing there for many years and I am certainly not non-critical. Here are a few points which convinced me in the end: PayPal, $/€/£ 1,000 bonus for new registrations, transparent business policy and a very good customer service.
CasinoClub: Even if I were allowed to visit a second casino, then this would clearly be CasinoClub. This casino is qualitatively at the same level as EuroGrand, but there are other balance points. For example, CasinoClub has brilliant roulette offers and very cool online slots. Further good arguments for this online casino: PayPal, 300-euro bonus for new registrations, serious provider and a very pleasant gaming atmosphere.
Sunmaker: Sunmaker would certainly be in the first position for a pure slot machine fan. I like online slots, but I also love all other casino games. However, I would not like to have to abstain from a visit at Sunmaker, since the slot machines are a class of their own at this casino. With regards to seriousness, it is beyond any doubt. I have played at Sunmaker for quite some time now and I have never had any problems with payouts or bonuses.
Conclusion: Serious online casino with unpleasant flaws
Roxy Palace is safe. This becomes clear by having a look at the reliable payouts for example. However, the small number of payment methods which are available could be a problem for some customers. The Malta-license stands for seriousness, but to say that the bonus conditions are serious is too painful for me. On the other hand, the English-speaking hotline is available 24/7 and even toll free within the UK. To conclude my Roxy Palace review, I would say that even though a Roxy Palace scam cannot be alleged, the casino operator would be well-advised to rectify the mentioned misgivings.
What do you think about our Roxy Palace casino review? Can you thoroughly agree or would you like to contradict it? Your opinion is important to us, because if all customers who had a problem with this casino spoke up, this would result in a more complete impression of it. Positive opinions regarding the Roxy Palace are welcome as well. Do you suspect fraud at Roxy Palace and why? Or do you consider that Roxy Palace safe is?
The RoxyPalace review is also in German language available for you.
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