The Prime casino is an online casino of the gaming provider Prime Gaming. The Prime casino was founded in 2007 and has marketed itself with large progressive jackpots and a wide range of games ever since. However, this Prime casino review will focus on the provider’s seriousness, since before registering every player wants to know: Is Prime safe?
A clear plus point is the Malta gaming license, which enjoys an excellent reputation in the world of online casinos. The eCOGRA-Seal of Approval is only granted to casinos that can prove a serious business model. Nevertheless, there is also criticism, among others regarding the bonus conditions and the lack of transparency with payouts.
Prime Review – Selling Points at a glance
- License of the Lotteries and Gaming Authority Malta
- eCOGRA-Seal of Approval
- Up to $/€/£ 300 for new players
- Free telephone hotline
Prime Review: Little criticism, but not much praise
Based on the feedback on the World Wide Web, the Prime casino does not stir up emotions immensely. This is positive to start with, because if nobody suspects a Prime scam, then it is very likely that there really is no fraud there. Even at many serious casinos you always find players who are disappointed and as a result publish unfounded allegations on the Internet. Therefore it is probably better when, to a large extent, neither positive nor negative Prima reviews can be found. Regarding the seriousness, I have only had positive experiences at Prime casino.
Screenshot of the Prime Casino
Prime Casino Bonus: Up to $/€/£ 300 for new players
The first 3 deposits are double, if these take place within 7 days, following the opening of the customer account. The maximum sums allowed are $/€/£ 50, 100 and 150. Caution should be exercised, since the bonus rules are very strict. If you play the excluded games before meeting the playthrough requirements, the casino can to void any winnings as well as the bonus. Only slot machines and parlor games contribute 100 percent for the playthrough requirements. The bonus amount must be wagered 40 times. This is a very ambitious requirement which is not met easily. Based on the transparency though, I find Prime safe. Not to forget, Roxy Palace and the Skykings Casino have a bonus to offer as well.
Prime Payouts: Is Prime scam or safe?
According to my own experiences, the payouts at Prime take a relatively long time. Moreover, customers do not find this information on the website, because the only details given are those regarding possible payment methods for withdrawals. Additional information is given only when a concrete payout takes place, but the provider should deliver much more information as a rule, in order to avoid rumors of a Prime scam. Before making their first Prima experiences, customers want to know the exact processing time that applies to the different payment methods. How well do other casinos handle payouts? Check out our experiences with the Spin Palace Casino and Stargames.
Prime free: Registration is unavoidable
Some information about the games is presented on the website. In the end, the free casino is the only option that makes sense in order to test the offer of the Prime under realistic conditions. This Prime review does not see the required registration as critical, since the customer does not have to make any deposits. After registering, you can open a deposit account at any time and move to the real-money casino by doing so.
Prime Support: Free telephone hotline
The customer service is available 24/7, either via the toll free hotline (for Canada and the UK), the live-chat or by email. A positive Prime rating must be awarded to the toll free hotline. The consultancy quality is definitely above average. The live-chat is an equally good alternative, although I have experienced many times that it can take a while before an operator answers. Since replies by email sometimes take up to a few days, I cannot recommend this support option. Based on the overall good performance of the support service, I cannot find any reasonable reason to claim a Prime scam.
You believe that there is no better casino than Prime casino? Then you obviously have not played at EuroGrand, CasinoClub or Sunmaker, since in my opinion these 3 casinos are all better:
EuroGrand: If EuroGrand did not exist, it would have to be invented. This online casino is my favorite one and it has been so for quite some time. At the beginning I was impressed by the seriousness (PayPal belongs to the payment methods!) and the transparency, but I quickly understood that the games as well are at a very high level. Since EuroGrand offers live-dealer games, I have trouble finding reasons to play at other casinos. The number of customers keeps increasing due to the much praised $/€/£ 1,000 bonus for registration.
CasinoClub: Enjoy a few nice casino games in a classy atmosphere? In the past, I had to drive many kilometers in order to reach the next casino. Nowadays, I simply go on the Internet and visit CasinoClub. Personally, I prefer the roulette games, but I can understand other players as well who praise the slots or the Baccarat games. Payments with PayPal are also possible with this respectable and serious provider. New players get up to 250 Euros for first deposits.
Sunmaker: Incredibly enough, I do not know many players who have visited Sunmaker at least once. This really surprises me, because the online slot machines of Merkur are brilliant. I play online slots from time to time and Sunmaker definitely has the largest variety and the best quality in this category. Whoever likes online slots should cash in the 300-euro registration bonus at Sunmaker.
Conclusion: Serious casino with improvement potential
First of all, I want to make something clear: According to my Prime review and also due to objective factors (Malta-license, etc.), everything seems to point in the direction that Prime is safe. The bonus offers are not particularly customer-friendly and therefore not as attractive as they first seem to be. Another problem is that customers have no chance to read the exact payout conditions on the general website. If these unpleasant details did not exist, I would recommend the casino beyond any doubt and this Prime rating would be better.
Our Prime casino review contradicts completely your own experiences? We are very keen on finding out about your opinion. In the end, we want to caution players against unsafe casinos. Therefore, please answer the following questions: Is Prime safe? A respectable and serious online casino? Or does Prime scam?Visit Prime Casino and get the bonus now
This Prima Casino review is also in German available on our website.
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